Privacy Policy

1. What We Collect

When you place an order, contact us, or browse our website, we may collect the following categories of personal information:

• Identity data — name, as provided during checkout or contact forms.
• Contact data — email address, phone number, shipping and billing address.
• Payment data — transaction references, payment method type. We do not store card numbers or UPI credentials; these are handled by our payment processors.
• Technical data — IP address, browser type, device identifiers, and pages visited, collected automatically via server logs and essential cookies.
• Order data — products purchased, order value, delivery status, and communication history.

2. Why We Collect It

We use your personal information strictly for the following purposes:

• Processing, fulfilling, and shipping your orders.
• Providing customer service and responding to enquiries.
• Issuing GST-compliant tax invoices and maintaining accounting records as required under Indian law.
• Sending transactional notifications — order confirmation, shipping updates, delivery confirmation.
• Marketing communications (promotional emails, WhatsApp messages) only with your explicit consent. You may withdraw consent at any time by emailing us.
• Fraud prevention and website security.

3. Sharing Your Data

We share your information only where necessary to deliver our service:

• Courier partners (India Post, DTDC, Delhivery) — name, address, phone number, for delivery.
• Payment processors — transaction data sufficient to process your payment securely.
• GST authorities — as required by the Goods and Services Tax Act, 2017.

We do not sell, rent, or trade your personal data to any third party for commercial purposes.

4. Cookies

We use essential cookies only — no tracking pixels, no advertising cookies, no third-party analytics by default.

• Session cookie — maintains your login session during a visit.
• Cart cookie — remembers items in your shopping cart.

These cookies are necessary for the website to function and cannot be disabled without breaking core functionality.

5. Your Rights

Under applicable data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request erasure of your data, subject to our legal retention obligations.
• Withdraw consent — for marketing communications, at any time.

To exercise any right, email us at care@tamecomb.com. We will respond within 30 days.

6. Data Retention

Order records (including personal data necessary for GST invoicing) are retained for 8 years as mandated by Indian tax law. Other data is retained only as long as reasonably necessary for the purpose it was collected.

7. Legal Compliance

This policy is designed to comply with:

• Digital Personal Data Protection (DPDP) Act, 2023 — India's primary data protection legislation.
• General Data Protection Regulation (GDPR) — for visitors or customers based in the European Union.
• Information Technology Act, 2000 and associated rules.

8. Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with their data, please contact us immediately at care@tamecomb.com and we will delete it promptly.

9. Contact Us